How To Send Samsung Phone For Repair Samsung Service Center

In-home

In-Domicile Service

Arrange for a Samsung Certified Technician to visit y'all at home. All repairs employ Samsung genuine parts. Your technician will follow enhanced COVID-19 safe protocols.

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In-Home Service

Request service

Answer a few questions about the upshot with your product so that we can conform for the right technician with the correct parts.
Confirm

A Samsung Certified Technician volition call yous within 2 business concern days to confirm your engagement time.
Repair

Your technician will assistance in diagnosing, troubleshooting and/or repairing your issue.

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Walk-In Service

Make a walk-in or curbside appointment at a repair center by you. All repair centers follow enhanced COVID-19 safety protocols.

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Walk-In Service

Request service

Tell us nearly your upshot and schedule a visit at a repair centre by you.
Back up

Ensure your device is updated and backed upward before your visit.
Repair

Repairs use genuine Samsung parts and most are completed in under an hour
Complete

Payment will be processed upon completion.

Mail-in

Postal service-In Service

Stay home and ship your smartphone, tablet or article of clothing to u.s. for a repair.

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Mail-In Service

Request service

Tell us most your result and we'll provide a repair toll estimate and a shipping characterization.
Transport

Support your device, print your label, and pack and drib off with UPS.
Status

If our technicians determine a unlike repair is needed once nosotros receive the device, an email will be sent with updated pricing and an option to render your device at no charge.
Complete

Repairs are usually done inside 3-5 business days of delivery to the repair facility, and will be shipped dorsum via UPS.

Usually asked questions

How much will my repair cost?

The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, telephone screen replacements, commonly the best solution for cracked Milky way phone screens, have set prices at Samsung Repair locations. Find your device's gauge screen replacement toll here

What information exercise I need before get-go my repair request?

It is always helpful to take your product model number, serial number, or IMEI (the unique identifying number used for mobile phones) earlier showtime your repair. Click here to larn how to detect yours.

Exercise I need a Samsung Business relationship to commencement a repair request?

Signing in to or creating your own Samsung Business relationship is the best mode to create a repair request and then that you can receive our highest-level of personalized service. Yet, y'all tin can also create repair requests as a Guest for walk-in and in-home service. Currently, mail-in service requires the utilize of a Samsung Account.

My product is working fine, just I am missing a office. What can I do?

Shopping on Samsung Parts , an authorized benefactor of Samsung parts and accessories, may provide you lot with what you need.

How practise I update or cheque my warranty condition?

You can bank check your warranty status by signing into your Samsung Account on the peak right of the page. In one case y'all are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and nosotros can update your condition.

β When trading in a Galaxy device to purchase a Galaxy S21 device. For a express time only, on Samsung.com/Shop Samsung App, pre-gild or purchase a new qualifying Galaxy device ("Qualifying Purchase"), send in your qualifying trade-in device to Samsung through the Samsung Merchandise-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, y'all will receive a trade-in credit specific to your qualifying trade-in device to utilise toward your Qualifying Buy. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung's sole discretion. To exist eligible for merchandise-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, just are non express to, that the device powers on, holds a charge, and does not power off unexpectedly; has a operation brandish; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid impairment (whether visible or not); has no other defects that become beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned past you (leased devices are not eligible). Anticipated merchandise-in value will exist practical as a credit at time of buy, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the merchandise-in credit applied to your buy, or if y'all send in your trade-in device within 15 days of receipt of your Qualifying Buy but Samsung determines your device does not encounter all eligibility requirements, you will be charged back for the trade-in credit practical to your purchase minus $25. Participation in this program does not alibi y'all from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit i trade-in per Qualifying Buy. Samsung reserves the correct to change or discontinue this offer at whatsoever time. The Trade-In Plan cannot be combined with whatever other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Boosted terms, including terms that govern the resolution of disputes, utilize. Click here to larn more. Prove Less